KOMEDA Holdings Human Rights Policy
1. Basic Views
Under our mission to "provide deeper KUTSUROGI," the KOMEDA Holdings Group (“the Group”) values creating safe and secure environments for everyone. The Group respects the basic human rights of all individuals associated with it and strictly complies with relevant laws and regulations of each country. In compliance with these laws and regulations, the Group supports international human rights standards such as the International Bill of Human Rights and the International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work, and this policy has been formulated in accordance with the United Nations Guiding Principles on Business and Human Rights.
2. Scope of Application
This policy applies to all officers and employees of the Group (including contract employees, part-time employees, and temporary workers; hereinafter, "employees"). The Group also asks all stakeholders involved in our business activities to understand and cooperate with this policy.
3. Implementation of Human Rights Due Diligence
The Group will identify human rights-related risks and, in collaboration with relevant departments, will develop and maintain a system for gradual improvements. "Human rights due diligence" refers to a continuous process carried out to proactively identify, avoid, and mitigate negative impacts on human rights.
4. Remediation and Remedy
If it becomes clear that the Group has caused or contributed to adverse human rights impacts, it will promptly undertake remediation and provide remedies through appropriate procedures. The Group will also establish a Compliance Consultation Desk that allows for anonymous consultations. In accordance with a framework for appropriate investigations and remediation procedures, the Group will ensure that those who come forward are protected from retaliation or backlash and establish a system capable of identifying human rights risks and taking appropriate action.
5. Education and Awareness
The Group conducts human rights education and awareness activities for all officers and employees to foster a greater awareness of the importance of respecting human rights. The Group will also provide franchise shops, business partners, and other stakeholders with information to deepen their understanding of respect for human rights, as necessary.
6. Dialogue with Stakeholders
The Group engages in dialogue with relevant stakeholders regarding our response to actual or potential adverse human rights impacts and discusses human rights issues with them.
7. Information Disclosure
The Group will disclose information regarding the status of our initiatives in accordance with this policy on our website and other platforms.
8. Key Issues Related to Human Rights
The Group has established key human rights issues as set forth in the [Appendix] and will address them in accordance with this policy.
Click here for key issues:
Declaration on Responding to Customer Harassment
Providing customers with “an ideal space and service for KUTSUROGI” requires that employees can work free from anxiety. In order to create such a workplace environment, KOMEDA Holdings Co., Ltd. has issued its Declaration on Responding to Customer Harassment and formulated a concrete response policy.
Our Group declares its commitment to responding appropriately and decisively to harassment, refusing to tolerate unreasonable demands or behavior that undermine personal dignity, while at the same time remaining attentive to the voices of our customers.
Basic Policy on Responding to Customer Harassment
Guided by our mission to “Provide Deeper KUTSUROGI” – KOMEDA COMES TRUE with YOU, the KOMEDA Group is dedicated to delivering “an ideal space and service for KUTSUROGI” to our customers.
In order to achieve our mission, we will continue to listen earnestly to our customers’ opinions and requests, as we have always done, while also taking a firm stance against any acts that constitute customer harassment.
Going forward, we will keep working to create an environment where franchise owners and employees can work with confidence, feeling secure in both body and mind, as we continue to respond to our customers with sincerity.
Definition of Customer Harassment and Actions That Fall Under the Definition
We follow the “Company Manual on Customer Harassment Countermeasures” published by Japan’s Ministry of Health, Labour and Welfare.
The following are examples of customer harassment. The list is not to be considered exhaustive.
– Physical and psychological attacks or intimidating speech and behavior, such as verbal abuse, assault, threats and slander
– Forcing someone to apologize in an excessive and humiliating manner
– Continuous and persistent verbal and non-verbal behavior and demands
– Restrictive actions, such as refusing to leave, staying in one spot, and confinement
– Discriminatory or sexual words and actions
– Demands for irrational or excessive service
– Posting employees’ personal information on social media or the Internet, publicly releasing (photographs, audio recordings, video)
The KOMEDA Group’s Measures
– Clarification of the Company’s stance through this policy. Disseminating information and raising awareness among employees
– Developing measures and procedures to respond to customer harassment
– Employee training
– Creating consultation and reporting structures for employees
Request to Customers
Thank you for your continued support of the KOMEDA Group.
As we continue to co-create “an ideal space and service for KUTSUROGI” with our customers, we will respond to any acts that constitute customer harassment in accordance with this policy.
We will keep doing our utmost to live up to our customers’ expectations, and we sincerely ask for your continued support and patronage.
