Valuing Connections with Diverse Stakeholders
Through ongoing dialogue, we’ll co-create KUTSUROGI with you all.
Main methods of dialogue
| Customers | We provide “an ideal space and service for KUTSUROGI” with mind and body. | |
| Major methods for dialogue | ◦In-store communication ◦Customer Service Center ◦Fan community website “Sankakuyane-no-shita” ◦Industry-academia collaboration with Meijo University |
|
| Co-creating with the next generation KOMEDA Co., Ltd. is collaborating with research labs in the Department of Architecture at Meijo University’s Faculty of Science and Technology. Together, we are implementing initiatives that incorporate the needs of the next generation, such as by planning and evaluating comfortable spaces from students’ perspectives. |
||
| Franchise stores | We enhance KOMEDA’s brand value and strive for co-prosperity. | |
| Major methods for dialogue | ◦Franchise owner meetings ◦Information dissemination and surveys via the store management system |
|
| Exchanging opinions at meetings with owners of both large and small franchise stores We hold franchise owner meetings in sub-divided blocks to exchange a wide range of opinions on topics such as headquarters’ policies, store operations, and community contributions. |
||
| Employees | We are committed to instilling KOMEDA’s philosophy and improving employee engagement. | |
| Major methods for dialogue | ◦Policy presentations ◦Company newsletter ◦Morning meetings ◦Engagement surveys |
|
| Promoting internal understanding through policy
presentations and morning meetings
In addition to semiannual policy presentations, the president shares company developments at monthly morning meetings and in the company newsletter. We aim to improve employee engagement by deepening understanding within the Company and creating a comfortable work environment. |
||
| Business partners | We aim for sustainable growth across the entire supply chain through fair trade practices. | |
| Major methods for dialogue | ◦Daily procurement activities ◦Request procurement based on the Sustainability Procurement Guidelines |
|
| Exchanging opinions at supply chain meetings We held supply chain meetings with key business partners to exchange opinions on procurement and build consensus regarding sustainability procurement. |
||
| Local Communities | We will deepen our connections with communities through KUTSUROGI. | |
| Major methods for dialogue | ◦Community-based activities through our stores ◦Food donations through the Aichi Children Dining Network ◦Outreach classes |
|
| Engagement through menu development and contribution activities Through the Aichi Children Dining Network, we made a total of 21 food donations to children’s cafeterias. |
||
| NPOs and NGOs | We work to resolve social issues through collaboration with NPOs and NGOs. | |
| Major methods for dialogue | ◦Children’s cafeterias in collaboration with the certified NPO “Musubie” | |
| Initiatives at children’s cafeterias In collaboration with “Musubie,” we held workshops at children’s cafeterias twice each in Tokyo and Osaka, contributing to the healthy development of children. |
||
| Environment | We engage in activities to conserve the natural environment in a sustainable manner. | |
| Major methods for dialogue | ◦KOMEDA no Mori conservation activities ◦Plastic reduction ◦Reuse rate of coffee grounds after brewing Komeda blend |
|
| Exchanging opinions through KOMEDA no Mori conservation activities We measure the amount of CO₂ absorbed by KOMEDA no Mori to assess the effectiveness of our conservation activities. We also provide a space where visitors to our forest can exchange opinions on the recycling of wood resources. |
||
| Shareholders and investors | We are aiming for enhancement of corporate value. | |
| Major methods for dialogue | ◦General Meeting of Shareholders ◦Financial results briefings ◦Individual meetings with institutional investors |
|
| Honest and fair explanations, and constructive dialogue In addition to the annual General Meeting of Shareholders and semiannual financial results briefings, we hold individual meetings with institutional investors. |
||