Providing customers with “an ideal space and service for KUTSUROGI” requires that employees can work free from anxiety. In order to create such a workplace environment, KOMEDA Holdings Co., Ltd. has issued its Declaration on Responding to Customer Harassment and formulated a concrete response policy.
Our Group declares its commitment to responding appropriately and decisively to harassment, refusing to tolerate unreasonable demands or behavior that undermine personal dignity, while at the same time remaining attentive to the voices of our customers.
Basic Policy on Responding to Customer Harassment
Guided by our mission to “Provide Deeper KUTSUROGI” – KOMEDA COMES TRUE with YOU, the KOMEDA Group is dedicated to delivering “an ideal space and service for KUTSUROGI” to our customers.
In order to achieve our mission, we will continue to listen earnestly to our customers’ opinions and requests, as we have always done, while also taking a firm stance against any acts that constitute customer harassment.
Going forward, we will keep working to create an environment where franchise owners and employees can work with confidence, feeling secure in both body and mind, as we continue to respond to our customers with sincerity.
Definition of Customer Harassment and Actions That Fall Under the Definition
We follow the “Company Manual on Customer Harassment Countermeasures” published by Japan’s Ministry of Health, Labour and Welfare.
The following are examples of customer harassment. The list is not to be considered exhaustive.
– Physical and psychological attacks or intimidating speech and behavior, such as verbal abuse, assault, threats and slander
– Forcing someone to apologize in an excessive and humiliating manner
– Continuous and persistent verbal and non-verbal behavior and demands
– Restrictive actions, such as refusing to leave, staying in one spot, and confinement
– Discriminatory or sexual words and actions
– Demands for irrational or excessive service
– Posting employees’ personal information on social media or the Internet, publicly releasing (photographs, audio recordings, video)
The KOMEDA Group’s Measures
– Clarification of the Company’s stance through this policy. Disseminating information and raising awareness among employees
– Developing measures and procedures to respond to customer harassment
– Employee training
– Creating consultation and reporting structures for employees
Request to Customers
Thank you for your continued support of the KOMEDA Group.
As we continue to co-create “an ideal space and service for KUTSUROGI” with our customers, we will respond to any acts that constitute customer harassment in accordance with this policy.
We will keep doing our utmost to live up to our customers’ expectations, and we sincerely ask for your continued support and patronage.
