Valuing touchpoints with diverse stakeholders
We engage in dialogue with our stakeholders to reflect their opinions and requirements in our corporate activities.
Activity examples
| Customers | We provide “an ideal space and service for KUTSUROGI” with mind and body. | |
| Major methods for dialogue | Communication at shops, Customer Service Center, “Under the Gable Roof” fan community website | |
| Interactions between fans and President At events for KOMEDA’s official fan club “KOMEDA Club,” we provided opportunities for “KOMEDA Club” members to directly engage in dialogue with the President and to think about the future of KOMEDA together. |
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| Franchisees | We will improve the value of the KOMEDA brand, coexist and prosper together. | |
| Major methods for dialogue | Dissemination of information through Franchise Owners Conference and shop operation systems, questionnaire surveys | |
| Exchange of opinions at Large and Small Franchise Owners Conferences We hold Block Franchise Owners Conferences subdivided into areas and exchange opinions on a wide range of topics including headquarter policies, store operations and contributing to local communities. In FY2023, we held 12 conferences, which were attended by a total of 166 franchisee owners. |
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| Employees | We have thorough communication with KOMEDA’s Philosophy to increase engagement. | |
| Major methods for dialogue | Policy presentations, company newsletters, morning meetings, engagement surveys | |
| Promotion of understanding within the company through policy presentations and morning meetings The President explains developments within the company through policy presentations twice a year as well as through morning meetings once a month and company newsletters. By increasing understanding within the company and creating a pleasant working environment, we aim to improve employee engagement. |
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| Business partners | We will conduct fair trades and coexist and prosper together. | |
| Major methods for dialogue | Daily sourcing activities, requests for sustainable guideline-based procurement | |
| Exchanges of opinions at supply chain meetings We hold supply chain meetings with key suppliers to exchange opinions with them about procurement and check with each other about sustainable procurement. |
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| Local Communities | We will use “KUTSUROGI” as an opportunity to revitalize local communities. | |
| Major methods for dialogue | Contribution to local communities through stores, ongoing donation through Aichi Kodomo Shokudo Network (Network of children’s cafeterias in Aichi), work experience | |
| Exchange through menu development and activities contributing to local communities We made locally produced jam out of local produce and offered a season limited morning service. We also donated products worth around 1,019,000 yen to meet the needs of children’s cafeterias. |
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| NPOs and NGOs | We will use “KUTSUROGI” as an opportunity to revitalize local communities. | |
| Major methods for dialogue | Conservation activities with certified NPO “Mori no Kaze” | |
| Exchange of opinions in “KOMEDA no Mori” activities We measure the effectiveness of conservation activities by measuring the amount of CO2 absorbed in the “KOMEDA no Mori” initiative. We also provide opportunities for people who visit “KOMEDA no Mori” to exchange opinions on the recycling of wood. |
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| Environment | We engage in sustainable nature conservation activities. | |
| Major methods for dialogue | “KOMEDA no Mori” conservation activities, reduction of use of plastic | |
| Reduction of plastic packaging We reduced the amount of plastic we use annually by around 4.7 tonnes through incremental changes such as using thinner film for the drip coffees we sell. |
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| Shareholders and investors | We strive to enhance corporate value. | |
| Major methods for dialogue | General shareholders meetings, financial results briefings, individual meetings for institutional investors | |
| Sincere and fair explanations and constructive dialogue In addition to our annual general meeting of shareholders and our twice-yearly financial results briefings, we held individual meetings for institutional investors. |
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